App issues
If you’re facing any hiccups with our app, don’t worry. Here are some helpful steps you can try out:🔒 First things first, give logging out and then logging back into the JET Courier App a shot.🔌 Som...
Application
Having issues with the system? This section is for reporting bugs, login difficulties, and new features that improve your daily work.
07 July 2026 Application
Last updated 22 July 2026
App issues
If you’re facing any hiccups with our app, don’t worry. Here are some helpful steps you can try out:🔒 First things first, give logging out and then logging back into the JET Courier App a shot.🔌 Som...
20 June 2026 Application
Last updated 22 July 2026
Paused account
Your account might face a temporary hold for various reasons. Some of the reasons you may have been placed on temporary hold include:🚫 Fraud🚫 Duplicate Accounts🚫 Item Theft/Undelivered Orders...
20 June 2026 Application
Last updated 22 July 2026
Offer basics
Here’s a quick rundown on how offer matching works.🌐 Matching Offers:Offers are matched based on the estimated delivery time and distance. Stay in your zone and hang in hotspot areas for speedy match...
20 June 2026 Application
Last updated 22 July 2026
Getting help
For assistance with a live order while on a run, use the chat function in the JET Courier App.How to ensure the app works properly?JET Courier App-related issues: Take a look at our tree step tro...
20 June 2026 Application
Last updated 22 July 2026
Delivery of age-restricted items!
🤔 Is the customer of age? It’s against the law to hand over age-restricted items to anyone underage.Check the customer’s photo ID before you make the handoff.You will also need to enter the cust...
20 June 2026 Application
Last updated 22 July 2026
Ready, set, go! Starting your delivery run
💬 Accept or Decline:You’re the boss. Accept or decline, it’s up to you. 🏪 Picking up from partnersAfter accepting, read any notes and review the address.When you arrive, update your status. Thi...
20 June 2026 Application
Last updated 22 July 2026
Thermal Backpack
Always ensure that orders arrive fresh and in perfect condition. Here is the most important information:🎒 Don't have a thermal backpack yet, or is yours broken? Contact your Fleet Partner.Pyszne.pl b...
20 June 2026 Application
Last updated 22 July 2026
Emergency and safety instructions
If you ever find yourself in a tough spot, we’re here to support you every step of the way. 🆘 How can I get help when online?Need a helping hand while you’re out and about with live orders? We’...