Your account might face a temporary hold for various reasons.
Some of the reasons you may have been placed on temporary hold include:
🚫 Fraud
🚫 Duplicate Accounts
🚫 Item Theft/Undelivered Orders
🚫 API Manipulation/Spoofing
🚫 Serious Incidents
Process Summary
We want a smooth experience for everyone.
To make sure you understand the acts that can lead to having your account paused, we’ve included a list of things to avoid and best practices to make sure you stay on track!
Duplicate Accounts
Utilising new account(s) after already being revoked and/or utilising multiple courier accounts to increase the likelihood of runs/orders.
Best Practice: Only hold one account on the platform.
Item Theft/Undelivered Orders
Accepting orders and failing to collect / deliver in its entirety. This includes repeatedly cancelling orders and flash marking orders as “Delivered”
Best Practice: Once the order has been accepted, fleet partners couriers are obliged to collect and deliver the order unless exceptional circumstances apply.
API Manipulation/ Spoofing
Using 3rd party software to falsify location during an order for any reason.
Best Practice: Do not use any third-party apps and/or software to interfere with the Courier app at any time.
Shift Grabbers/Run Abuse
The use of third party apps to secure open runs through an enhanced refresh rate and automated acceptance.
Best Practice: Do not use any third-party apps and/or software to interfere with the courier app at any time.
Sexual Misconduct/Assault plus Verbal/Physical Abuse – including discrimination
As a company we don’t tolerate any form of sexual misconduct or abuse, be it verbal or physical. Behaviour of this kind will lead to permanent revocation of your account.
Others
Any action that could affect public safety or impact Lieferando’s reputation.
Under Investigation
If any concerns around your account have been raised to us, we will pause your account until it is resolved. Please get in touch with your Fleet Partnerin case of any further questions.
