At Pyszne.pl, a zero-tolerance policy applies to order theft and deliberate manipulation of delivery statuses.
Here are some of the reasons why your account may be suspended: 🚫 Fraud
🚫 Account duplication
🚫 Theft of items / Undelivered orders
🚫 API Manipulation / Spoofing (Location faking)
🚫 Serious incidents
We want using the platform to be hassle-free for everyone.
To ensure you understand the actions that can result in account suspension, we have prepared a list of behaviors to avoid, along with best practices to help you operate according to the rules!
Account Duplication
Using a new account (or accounts) after a previous access ban and/or using multiple accounts to increase your chances of securing slots or orders.
Rule: Hold and use only one account on the platform.
Theft of Items / Undelivered Orders
Accepting orders and failing to pick them up or deliver them in full.
This also includes repeatedly rejecting orders and instantly marking them as "Delivered" (without actual delivery).
Rule: Once an order is accepted, it must be picked up and delivered to the customer, unless exceptional, justified circumstances occur [e.g., accident, vehicle breakdown], which must be reported immediately directly to support in the JET Courier app using the chat feature.
API Manipulation / Spoofing
Using third-party software to fake your location for any reason while fulfilling an order.
Rule: Never use external applications or software that could interfere with the app's functionality.
Slot Grabbing / System Abuse
Using third-party applications to automatically book available slots through artificially increased app refresh rates.
Rule: Do not use any third-party applications or software to interfere with the app at any time.
Misconduct / Assault and Verbal or Physical Violence (Including Discrimination)
As a company, we do not tolerate any form of misconduct or violence—whether verbal or physical.
Behaviors of this nature will result in permanent loss of account access.
Other
Any actions that may impact public safety or harm the company's reputation.
Under Investigation
If we receive a report regarding any irregularities associated with your account, we will suspend it pending investigation.
