🤔 Is the customer of age?
It’s against the law to hand over age-restricted items to anyone underage. Check the customer’s photo ID before you make the handoff. You will also need to enter the customer’s date of birth into the app. You’ll have two attempts to enter it correctly. If you’re unsuccessful on the second try, you’ll need to contact Support to process a return of the age-restricted items. Ensure the ID presented matches the customer who placed the order, as third-party IDs without a photo are not accepted.
🛍️ Delivering the Goods:
Alright, so you’re all set to deliver age-restricted items. When you accept an offer, follow the steps in the app as usual. Make sure those special items are tucked away safely in your thermal bags during pickup. When you arrive at the customer’s address, always stick to the legal requirements.
❓ Legal Requirements:
If the customer is under the age of 18, politely point out that age-restricted items may only be served to customers over the age of 18, keep the goods and contact the support team using Courier-App. Follow the instructions of the support team and return the goods to the restaurant.
By law, you must return undelivered age-restricted items to the vendor immediately.
If for any reason you can’t complete an age-restricted item delivery or you have any other issues, please use the chat function in the Courier App to coordinate the return of the item.
