Question 1

I have moved existing users from one budget group to another budget group with different rules. How much allowance will they receive?

Accepted Answer

Existing users moved between groups will receive the allowance according to their current group, minus any allowance used in another group during the same period.

Question 2

My company is already signed up for Pyszne Pay. How do I request cards?

Accepted Answer

All eligible companies can request cards for activated employees via the `Users' tab in the admin portal. If you need assistance, please contact your account manager.

Question 3

I have requested more information through the website, what now?

Accepted Answer

You will be contacted by our team within 2 business days.

Question 4

Where can the card be used?

Accepted Answer

The card can be used only offline and is limited to restaurants, cafes, and other food establishments. It does not work for online payments.

Question 5

What does KYC mean?

Accepted Answer

Adyen is our issuing partner for the Pyszne Pay cards and is obligated to know their clients. Payment industry regulations require Adyen to verify the identity of their clients to help prevent fraudulent activities. So before cards can be issued for you, you need to go through a Know Your Customer (KYC) verification process.

Question 6

What do I need to do when a user loses their card?

Accepted Answer

Please set the card status to 'Disabled' in the admin portal and order a new card.

Pyszne Pay